How does a hotel become a Travel Intelligence hotel? Broadly speaking, the TI collection is divided into two categories: luxury hotels and boutique hotels. But within those two top level categories, you’ll find every other imaginable type of hotel in the TI collection...
No hotel is perfect. Some hotels, though, are much better than others – and picking the right one can make or break your holiday. Which is why we’re so selective; and why only a tiny fraction of the hotels that approach us make it on to the site.
And one thing’s absolutely set in stone: no hotel makes it onto the TI site that isn’t the very ‘best in class’. This ultimately means that all the hotels in our collection stand out in some way – whether they’re the most impressive luxury hotels in London, the most stylish of luxury hotels in Barcelona or the most authentic of riads in Marrakech.
We look for hotels with character; hotels with charm, hotels with real soul and hotels with that most elusive of qualities: genuine hospitality. Naturally, we expect the highest standards of comfort and service, the best comparative value for money and a wonderful location.
How Do We Actually Select Our Hotels?
We primarily rely on the independent recommendations and reviews from our network of 'special agents' – travel writers and professional hotel reviewers. This community isn't niche or snobby. It's made up of all manner of people who value all manner of hotels – from arbiters of style and taste-makers to mothers with young children, cyclists, gourmets, hikers, designers, photographers, environmentalists and more. Naturally, we also travel a lot ourselves, to inspect, report on and discover new hotels for our collection.
Finally, we rely on your feedback. We will always follow up negative feedback from both clients and reviewers and are unafraid of striking a hotel from our books if its standards have declined, or if it has been overtaken by newer, better hotels.
We sometimes get it wrong – if you think a hotel we’ve chosen shouldn’t be in the TI collection, please tell us! Equally, if you've discovered a wonderful hotel (and can bear to share the knowledge), we'd love to hear from you: call us on +44 20 7580 2663 or email our Editorial team.
More About How We Select Our Hotels...
Are you a hotelier or hotel manager looking to find out more about how to get your hotel featured in the Travel Intelligence collection? Everything you need to know is on our Hoteliers' Information page.
For anything else, please don’t hesitate to contact us.